Founder's Story

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Hello, I am Carolyn Featherstone.

I am the Founder and Director of Community Social Solutions. A certified mediator and trained facilitator for Mind Matters and APA "ACT Raising Safe Kids Program", I have over thirty years of experience working with adults, children, parents, and families of all shapes and sizes to develop solutions tailored to their unique situations.

Why I Started Community Social Solutions

I have always loved working with people and for people. When I discovered my passion for self-empowerment and self-awareness, I wanted to support people during the most chaotic times of their lives.

The Work of Community Social Solutions

As the Director of Community Social Solutions, I use a variety of tools and strategies to guide people to a common resolution, one that is unique to their situation and created by them. Along the way, I also teach strategies for staying resilient during tough times, building respect for others, and fostering positive change. At Community Social Solutions, we believe people change, grow, and excel best when they have a clear understanding of who they are and their direction. I act as a guide on the journey to that understanding.

Methodology for Community Social Solutions

Safety and respect are the basis for our services. Having an unbiased open mind is key to identifying solutions that all parties can agree on. I meet people where they are and lead them through the process of positive change. Acting as their guide, I offer my tools and strategies to enable people to develop the best solution for their situation. This is key to moving forward after challenging times.

Education and Background

After more than 20 years working as a human resources professional in corporate, I moved to the non-profit world with a focus on mediation, where I've been working for over 15 years. I have over 7 years of experience as a certified mediator, having completed over 250 mediation sessions. I have also been a volunteer in Child Welfare for over 20 years and various community projects for more than 25 years. The core of my experience has always been helping people find common ground - whether employees and companies or individuals and families.

In 2017, I decided it was time to invest in my college education so that I would be better equipped to support the people I am so passionate about helping. I received my Associates degree in General Studies, and one year later in 2018, I obtained my Bachelors of Arts for Interdisciplinary Studies in Social Work, Child Advocacy, and Communication. In May 2020, I completed my Masters of Education in Human Resources and Workforce Development.

Hours of mediation training
Hours of family mediation training
Hours of domestic violence training

Memberships for the following associations

Association of Family and Conciliation Courts (AFCC) – the premier interdisciplinary and international association of professionals dedicated to the resolution of family conflict.

ACEs Connection - ACE stands for Adverse Childhood Experiences. ACEs Connection supports local ACEs initiatives in neighborhoods, cities, counties states and nations.

Arkansas Foundation for Medical Care (AFMC) ACE Initiatives - joint initiatives developed to prevent and heal the damage caused by ACEs. Building resilient individuals, families and communities is the key.

Association for Conflict Resolution (ACR) - an international professional association for mediators, arbitrators, educators and other conflict resolution practitioners. ACR works in a wide range of settings throughout the United States and around the world.

Campaign for Trauma-Informed Policy & Practice (CTIPP) - created in December 2016 by 25 representatives from diverse sectors, including education, mental health, justice, and government to create a trauma-informed society where individuals and families have the support necessary to thrive.

Association of Missouri Mediators (AMM) - an educational and networking organization that connects mediators across the state of Missouri and shares information about the process of mediation with the public.

Academy of Professional Family Mediators (APFM) - the Academy of Professional Family Mediators is committed to supporting the work of all family mediators and advancing the field of family mediation.

Other Qualifications

On the Roster of  Arkansas Certified Mediators for Circuit Courts and have trained and mediated in Texas and Missouri.

Trained Facilitator for the Mind Matters curriculum and the APA "ACT Raising Safe Kids Program".

My Clifton Strengths are (1) Connectedness (2) Achiever (3) Futuristic (4) Adaptability, and (5) Strategic.

Do you want to know more about our organization?